Signal · Tier 1 & Tier 2 operations

Support that reads the manual so nobody else has to.

MugatuAI answers Signal questions from your documentation, escalates what it shouldn't answer, and keeps the whole trail on one desk.

What's inside the hub

Threaded conversations grounded in the live Signal knowledge base, with full history saved to your account.

Every conversation can be triaged into a ticket with an automatic tier, priority, and written routing rationale.

Published articles on delivery, SSO, residency, and billing — the same source the assistant reads from.

Resolution volume, escalation rate, first-response time, and satisfaction per agent tier.

Escalation policy

Platform defects, SSO configuration, data residency, and delivery delays go straight to L2. Everything else resolves at L1.